Customer Support
Something went wrong with your order, you have a question about a delivery, or you need help with your account.
support@droppie.online
Monday – Saturday, 7am – 9pm
← Back to DroppieContactWe are real people.
We are real people.
Reach us directly.
No chatbots. No ticket queues that disappear into nothing. Email us and a real person will respond. The right email below reaches the right team.
Contact information by department
Merchant Enquiries
You want to open a store, you have a question about your existing merchant account, or you need help with your listings.
merchants@droppie.online
Monday – Friday, 8am – 6pm
Driver Support
Questions about joining Droppie Go, help with your driver account, or issues with a delivery or payout.
drivers@droppie.online
Monday – Saturday, 7am – 9pm
Press & Media
Journalists, researchers, and media enquiries about Droppie and Zimbabwe's digital commerce landscape.
press@droppie.online
Responses within 24 hours on business days
Partnerships
Organisations, businesses, or platforms that want to explore working with Droppie in some capacity.
partnerships@droppie.online
Responses within 48 hours on business days
Privacy & Legal
Data requests, privacy concerns, legal notices, or questions about our terms and policies.
legal@droppie.online
Responses within 5 business days
General information
What to expect when you contact us
Support emails4hr target
We aim to respond to all support emails within 4 hours during operating hours. Complex issues that require investigation may take longer — we will acknowledge your email and give you a realistic timeframe.
Merchant enquiries24hr response
New merchant applications and existing account questions are handled by a dedicated team. We prioritise getting new merchants live as quickly as possible.
Legal and privacy requests5 business days
Formal legal notices and data requests require more careful handling and may take up to 5 business days for a substantive response. Acknowledgement is sent immediately.
A
A note from the founder
Droppie is new. We will not always get everything right. If your experience with the platform has been less than it should be — whether as a customer, a merchant, or a driver — I want to know about it directly.
Not because I want to fix a data metric. Because this platform only works if it actually serves people well, and the only way to know if it is doing that is to hear from the people using it honestly.
Ashlone Chibvuri · Founder, Droppie